Mobile plus

Hello @user_wrzaua, and thank you for reaching out via our Xfinity Community forums.

Device payment plans work similarly on both Mobile Select and Mobile Plus.

The primary differences are the additional benefits that come with Mobile Plus, including enhanced upgrade flexibility for eligible customers, lifetime device protection, and other premium features.

Mobile Select provides the core mobile experience without those additional device-related perks.

If you've recently switched to either of these newer plans, depending on when you updated your account could affect the immediate ability to leverage perks from your new plan. 

If you'd like us to review how those benefits apply to your specific line and device, please send us a Direct Message* with your full name and complete service address, and we'd be happy to take a closer look.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.