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delitta_d
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Visitor

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3 Messages

Monday, October 31st, 2022 1:45 PM

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Mobile Phone Scam

Where can I find an email or address to file a formal complaint. I transferred three of my mobile accounts to xfinity and I also added an additional line. I was told if I purchased a google number and ported it in that the phone would be free. Now I'm being told that I cannot do that and I cannot return the phone and I must pay $800 for a phone that the store representative said would be free. I was completely scammed so who can I write to file a complaint.

Question

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Updated 

2 years ago

1.3K

8

CCTimothy

Valued Contributor

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406 Messages

3 years ago

I'm so sorry to hear about this, @delitta_d, but appreciate you reaching out on the forums! We do not have full access to Xfinity Mobile (XM) accounts, but this definitely needs to be taken care of. I hate to think that one of our store reps knowingly misled you. The XM team can be contacted on their dedicated chat, via the following link:

https://comca.st/3Ugg4gH. You can also contact them via text message or phone call at 1-888-936-4968. Is there anything else we can assist you with? 

(edited)

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delitta_d

Visitor

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3 Messages

2 years ago

I called back the same day and got another representative that was helpful. I filed a complaint case and I'm waiting to hear back. Thank you so much for following up. I will utilize the contact information you provided to me if I don't get a resolution.

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CCFelicia

Problem Solver

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311 Messages

@delitta_d thank you for keeping us posting. Please let us know if you require additional assistance.

(edited)

I no longer work for Comcast.

2 years ago

0

user_d38448

Visitor

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1 Message

I recently had a very similar incident. I was told one price for a phone but was charged a much larger price on my account. The store I bought the phone at is a branch or franchise store.  Do i use same xm team contact info stated above? Thanks. 

2 years ago

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user_fed6bc

Visitor

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2 Messages

2 years ago

SCAM??

 

Reports: Customer Control

(edited)

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user_ace838

Visitor

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3 Messages

2 years ago

I have the same problem. It's fraud. They refunded me for the payments they charged me.  I'm in the program that pays $10 for my monthly 1 GB of data so I don't have an account it should go in my BANK ACCOUNT.  Well they credited the xfinity mobile account not my bank account.  They used the refund to pay the device for 2 months and have charged me for another month.  I was sent a letter from xfinity mobile saying my credit was not approved to purchase a phone and I  got a letter from the credit bureau saying xfinity mobile ran a hard  credit check without permission and it would be corrected.  I can't get in touch with anyone and customer service haven't been able to correct. What can fix this? 

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CCBrian1

Contributor

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367 Messages

@user_ace838 Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand that you've been experiencing some issues with Xfinity Mobile. Due to account security, we are limited on access to your Xfinity Mobile account here on social media, and we recommend reaching out to our experts to find out about your concern. You can reach them by texting or calling 888-936-4968 or you can chat with expert here http://www.xfinity.com/xfinityassistant/?channel=xMobile. Have you attempted to reach them?

I no longer work for Comcast.

2 years ago

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user_06016c

Visitor

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8 Messages

Same here, I have reported to the attorney general and plan to go to the police for this. 

I have never had a mobile account with Xfinity. They had a collection calling me and took $400+ from my credit card. then they told me it was a mistake and it happens a lot. They promised a refund on the phone. All are refunded they said, then they emailed me saying I owe them the amount they refunded. I have lost 150 hours and more since Feb 2022, I called them until 12/2022. I will file suit for damages and I will ask for Criminal investigation on a Federal level. 

2 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast @user_06016c. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

delitta_d

Visitor

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3 Messages

My answer was still.not answered and im still paying for a phone that was suppose to be free

2 years ago

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XfinityJanelle

Official Employee

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1.5K Messages

 @delitta_d Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d50fd2

Visitor

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2 Messages

2 years ago

I seem to be stuck with the same scam.  I purchased a phone via a chat rep and was offered a $500 discount to port a phone number.   The porting from a google voice number took weeks and when I finally was able to finish the porting, the are now saying the promotion was forfeit without any explanation.  This is fraud if they do not honor the promotion as advertised.  I have spent hours on the phone with different agents and keep getting bounced around with no resolution.  

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user_06016c

Visitor

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8 Messages

2 years ago

I have my own phone, never used their service for one day, after they apologized on the phone, promising a refund, they turned around and sent an email asking for $200 more. this is the most dirty scam I have seen, and I am working with the attorney general to crack them down.

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user_ace838

Visitor

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3 Messages

@user_06016c​  I'd like to get on board with you and make xfinity answer for what's being done.  

2 years ago

user_ace838

Visitor

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3 Messages

2 years ago

I entered the ACP program for  wifi and cell service. I was told that my phone was free. I started being charged every month for a device payment.  I received a letter from xfinity that my credit wasn't good enough for purchase the phone. The credit report company that the check by xfinity was done ilegally by Xfinity 🙃.  What more factual than that but I'm still being charged. 

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