1 Message
Mobile payment refund
I had made a payment of 150 to my mobile bill. Then they up and charge me for this months mobile bill which was 132. I would like to get the 150 refund back to my account. I did make the 150 payment on my own. I'm on a fix income and if I knew they were going to take out 132 I wouldn't of made a payment of 150. So can I please get a refund for the 150
XfinityFrank
Official Employee
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1K Messages
2 months ago
Hi there, @user_2uxrql! Thanks for reaching out to us here on the Community Forum! We would be happy to check on the account and see what's happening with your payments. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get the ball rolling!
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tuffigirl
Contributor
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178 Messages
2 months ago
Fill out this form and someone will call you back... it's the only way to get anything done with them. https://www.xfinity.com/nod/form
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