Mobile Number Porting Nightmare

@jim_r1​ is your previous cell provider Sprint/T-mobile? Did they explain why you have to wait 5-7 days? That time frame is ridiculous.

no I had verizon. when I contacted verizon they suggested that I pay my remaining balance. which I did on saturday. when I pointed this out to the verizon tech support, they hung up on me. it was the XM tech support, in fact the supervisor, who told me to just shut up and wait.

have you gotten your number ported yet?

          thanks. 

             jr

Hi @shayja79, 

I am sorry to hear that you may be experiencing issues with porting in your phone number to Xfinity Mobile. Have you already attempted to contact our Xifnity Mobile team so they can submit a ticket for you? 

I finally did get my number pulled over. call the 888 number, spend some time with the first person you get, then get them to transfer you to the "advanced" team. once you get to there, the advanced person will not be able to solve your problem either, but if you get a good person, they will try for a while, and then pass the problem over to the next level, and they will do some magic in the back room to get things to process. once I got my issue to 3rd level, it only took minutes to get the issue resolved.  took me about 4 hours on the phone, but the person I dealt with was persistent and would not give up until she had resolved the issue.

before that happened, I talked to verizon to see why they hadn't released the number, and they told me no request to port the number had been received on their end. so this issue is totally on the XM side, don't let them tell you different. it just takes the person with the right access and the know-how to do it manually.

  good luck.

              jr