9 Messages
mobile line plan messed up after call for a promotion
yesterday I called xfinity to ask if I can switch one of my current data sharing plan lines to the $20 unlimited plan, and was told I can and so I got it switched and was told it's being processing and will get confirmation email later. today I login my account I found the switched line is in $45 monthly plan, not $20. So I called again and asked it to be fixed, meanwhile I suddenly got disconnected and after I checked my account I found all my lines are in the unlimited plan. now I just want to switch back to my original $65 data sharing plan.
XfinityDemitrius
Official Employee
•
1.3K Messages
3 months ago
Hey @jerry_EB_NJ, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent changes to the Xfinity Mobile plan. I would be more than happy to offer my assistance looking into this further for you.
In order to qualify for a $20.00 a month Xfinity Mobile Unlimited Line, you would need to have 5+ active lines under the Unlimited Data plans. Additional By-The-Gig plans would not qualify the Unlimited Bundle discounts.
The great news, is that you can quickly and easily revert your lines to the By-The-Gig quickly and easily using our handy Xfinity App. Please review our 'How do I change my data option?' support page for step-by-step instructions.
If you need further assistance, please reach out to our dedicated Xfinity Mobile team by calling 1(888) 936-4968.
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jerry_EB_NJ
9 Messages
1 month ago
update: today the new statement period starts, so I checked my account in the moring and found no change so I called xfinity and was told wait for one week to see the changes applied. at night I checked it again and found all my 6 lines now in a data sharing plan with 1GB data, which is still not back to my original and requested 10GB data sharing plan. Let me wait and see if the what this agent said is reliable or not after one week.
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