Visitor
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1 Message
Mobile line is not free as I was promised
I switched over to Xfinity for 1 line with our new internet service and we were suppose to get 1 year free mobile service. Well our bill is showing
Unlimited$43.55
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1 line
Premium Unlimited
[Edited: "Personal Information"]
Service with unlimited talk and textIncluded
Activation Fee$25.00
Device payments$50.37
Promo bill credit($16.66)
Xfinity Mobile Care$16.55
$16.55/mo
Total=123.25
I was told when I signed up we would be charge basically for the phone and any add on The next bill after that is showing 102.71 someone needs to fix this. I would not have switched if this is the case because now I am paying more then my old plan.
XfinityJustinM
Official Employee
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405 Messages
12 hours ago
Thank you for making us aware of this @user_zax8x6. We all know the feeling of worrying about missing out on a promotion! Our team can certainly make sure that the promotion has been added to your account properly, but keep I must mention hat you would still be responsible for the $25 line activation fee. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'll be able to help you with your concerns once we can take a closer look at your account.😃
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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