1 Message
Mobile Data
Samsung Android activated on Fri eve, Sat morn no mobile data, Mon text messages sent but can't receive responses. I spoke to five reps at 800 #. Toggled, reboot, restart, power off/on, changed APN. None of it worked until I went into an actual store. He verified network, changed SIM, checked text speed, # bars, etc. If I still have issues over the wknd I won't go pass my 14 day trial period before dropping this carrier.
XfinityDemitrius
Official Employee
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1.2K Messages
1 year ago
Hey @user_9433ce,
Thank you for visiting our Xfinity Community Forums page. I am glad to hear that one of our awesome store representatives were able to get you device online and working again. If you need any further assitance, please do not hesitate to reach out to one of our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to address any additional concerns or questions. We're here 24/7 if you have any general XFINITY Mobile questions in the future.
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