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user_jvjem4
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11 Messages

09/25/2026 9:46 PM

Mobile bill

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me?  Yet XFINITY INTERNET has sent several emails to me. It's the same email address?
What do I do? 

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2 hours ago

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user_jvjem4

Visitor

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11 Messages

2 hours ago

XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me?  Yet XFINITY INTERNET has sent several emails to me. It's the same email address?
What do I do? 

Note: This comment was created from a merged conversation originally titled Billing statement

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user_jvjem4

Visitor

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11 Messages

2 hours ago

i need my billing statement history. You need to have it as required by law. I cannot access it on this website or the app? keeps saying "SOMETHING WENT WRONG" help!!!

Note: This comment was created from a merged conversation originally titled my billing statement history

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user_jvjem4

Visitor

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11 Messages

2 hours ago

I need my billing statement history. You need to have them as required by law. I cannot access it on the website or the app? keeps saying "SOMETHING WENT WRONG" help!!! Please tell me how to get the statements. Thank you.

Note: This comment was created from a merged conversation originally titled customer service needed

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user_jvjem4

Visitor

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11 Messages

2 hours ago

I need my billing statements!
Under federal law, telecom companies are required to retain call records and billing data for at least 18 months (under Federal Communications Commission / FCC regulations 47 CFR § 42.6). Please send via email asap
Note: This comment was created from a merged conversation originally titled Customer service for statements.

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user_jvjem4

Visitor

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11 Messages

2 hours ago

I get the emails from Xfinity Internet. Why don't I get them from xfinity mobile? It's THE same exact  email address. Today, 3 different agents from xfinity mobile tried to email me but I never received them? WHY?? 

Note: This comment was created from a merged conversation originally titled Mobile bill statements

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XfinityCliff

Official Employee

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710 Messages

2 hours ago

Hello @user_jvjem4, and thank you for sharing your concerns here on our Xfinity Community forums!  

I can understand how frustrating it is when you're simply trying to access your Xfinity Mobile billing information and aren't able to get what you need.

We'd be happy to take a closer look at the account and help get things sorted out if you need assistance! 

Please send us a Direct Message with your full name and complete service address, and we'll be glad to assist.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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