Visitor
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5 Messages
Mobile bill charged after I canceled service
I cancelled my xfinity mobile service the day the billing cycle ended and I woke today to a charge for xfinity mobile. Kind of a dirty move to get one last bit of cash.
Visitor
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5 Messages
I cancelled my xfinity mobile service the day the billing cycle ended and I woke today to a charge for xfinity mobile. Kind of a dirty move to get one last bit of cash.
XfinityDena
Official Employee
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2.3K Messages
10 months ago
That may have been a part of your final billing amount @user_74e82b . I want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this reviewed. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below.
Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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XfinityDena
Official Employee
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2.3K Messages
10 months ago
@user_74e82b Have you received and reviewed your final billing statement? Normally you are charged at the end of the month therefore if you just disconnected services you would be responsible for the final usage and any device payments left.
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user_r3ofyv
1 Message
8 months ago
My account has been charged 2 times (september and november) after I ended my contract in June. Every time I chat with an agent, they said that post-service autopay was due to technical issue and will refund. They refunded one september bill but not the other one. When they refunded my september autopay, I assumed that they knew what was going on and would fix the problem. To my surprise, autopay again happened in November, and now its showing autopay for this month. I am still waiting for november refund. One agent said refund will be processed in 4-6 days, another even told me to check my account next day, and those conversation happened a month ago and I still dont see refund. I am in consultation with a lawyer to seek the legal way of getting my money back.
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mark635
1 Message
8 months ago
Xfinity Mobile is an absolutely SCUMMY sham of a company. I've been battling them since APRIL 2023 regarding a line that was cancelled, number ported over to AT&T. I even paid their "last bill" that included an additional charge for another month because they weren't able to port the number over correctly (claimed zips didn't match, even though they verified the correct zip multiple times). I had to get both AT&T and XFINITY linked up on a 3-way call at which point they confirmed it would be "handled". Cut to several months and these MORONS are still attempting to bill me. Turns out number was STILL never fully ported over. I visit an XFINITY "corporate store" who then assures me it would definitely be handled (finally right?). NO. Today I just received several credit alerts that a COLLECTION has been placed on my credit!!!!! I have (had) a 750+ credit score which has now been wrecked by this absolute LOWLIFE JOKE of a company! DO NOT under any circumstances EVER sign up for Xfinity Mobile!!
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user_61f188
Visitor
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3 Messages
5 months ago
I canceled service back in december of 2023 and they keep helping themselves to my account. taking out 89.00 every month. ive repeatedly called and talked to people in India who say they have canceled the account but the next month I get billed again. I cant get anyone to talk to me about a refund. which is close to 600.00 at this point. they wont disconnect the line. Comcast is the WORST company on the face of this planet. Avoid them. NEVER set up auto pay. You will never get them out of your account. I keep getting phone calls from them constantly over and over again asking me for a review or scheduled call back and i never requested a call back.
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