1 Message
mobile assistance for oversea
My daughter is in the Navy and deployed to Japan. We scheduled a service call at a our local store and they told us she needed to do something when she gets to Japan. Until then it's $10 a day for her phone in addition to the normal costs. I find it hard that she needs to go a store there and have something done when she has a brand new iPhone 16 Pro. I'm also pissed off that this is so hard for someone who's serving our country. Xfinity needs to do better. I have no problems taking my 8 lines on my account somewhere else who's is more than willing to assist a military family. What are my next steps for her?
DreamSayerZ
Problem Solver
•
716 Messages
3 days ago
@user_lopz1k What is the assistance needed? Is she trying to activate a local service there as a second line on eSIM? If so, is her phone unlocked or on a promotional credit plan and not paid off yet?
(edited)
0
0
XfinityJorge
Official Employee
•
2K Messages
22 hours ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0