Missing sim card

Good morning — welcome to Xfinity Mobile! We’re glad to have you both with us, and we’re sorry to hear only one SIM card showed up.

If the second SIM was part of the same order, it should have shipped together or right after — but sometimes they arrive separately. We’d be happy to take a closer look and help track it down for you. 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!