Misleading Xfinity Mobile Promo – Charged Despite 1-Year Free Offer

I'm extremely disappointed and frustrated with Xfinity Mobile's handling of a promotional offer I was given.

A few months ago, I called Xfinity customer service for an unrelated issue, and during that call, I was offered a promotion for 1 year of free Xfinity Mobile service if I signed up. It sounded like a great deal, so I went ahead and enrolled based on that promise.

However, since day one, I’ve been getting charged monthly for the service. Each time, I had to call customer support, explain the situation all over again, and have the charges manually reversed. It was a hassle, but at least they corrected it—until this month.

This time, customer care refused to reverse the charges, claiming that there is no record of any promotion ever being applied to my account. The representative I spoke with essentially called me mistaken or worse, and was completely unhelpful. I know what I was promised, and now I feel misled and taken advantage of.

I’m posting here not just out of frustration, but also to warn others: Be extremely cautious when signing up for promotional offers from Xfinity, especially those given over the phone.
Unless you have it clearly documented in writing, there’s a real risk you won’t get what was promised—and you may end up paying for something you didn’t agree to. Xfinity, I would appreciate a serious review of my case.