Misleading and false advertising!!

I called into Xfinity back on March 2, 2024 to inquire about my internet services increasing and seeing what could be done. During the phone call the rep I spoke with asked me who my current phone provider was and I explained it was Metro PCS. He asked if I was interested in switching and I said probably not because I just switched 6 months ago to Metro. He explained to me that they were offering a BOGO promotion on 2 or more lines and discounts on phones. My husband and I were looking at switching from android to Iphones. The rep explained that he would have to ship the phone's to us and the promotion was only good if I signed up that day. He also mentioned to me that I needed to sign up for me rewards account online to activate any future discounts I could be eligible for. I signed up with him on the phone and saw there was an offer for $300 per Iphone. I asked if I would be able to get this discount on top of the BOGO line discount. The rep said yes but only for today! We are not comfortable with shipping phones to our house as we do work away from home and cannot be home when they arrive. We decided to drive to our nearest Xfinity store and speak to an in person rep at the store. The nearest store to us is [Edited: Personal information]. While at the store we were helped by two people, a gentlemen and a lady. Both explained the BOGO promotion, and $300 discount on the phone and what we were estimating for a phone bill. They also mentioned we would get a $10 discount on our internet for switching to Mobile with Xfinity. We took about an hour to budget and determine if switching phone plans was worth the hassle since we just switched to Metro and we would be paying monthly for a phone service and a device. We ended up switching to Xfinity Mobile. After spending 5 hours in the store we finally went home and checked our online account to budget out the new bill for the month. Online it was reflecting a bill for $156.50. We were told that our bill would be $106.50 monthly, this included the devices and the one line for $30 as the second line would be free for the first year. I reached out to Xfinity that same night on March 2 through Chat as I have learned the hard way in the past with Comcast that EVERYTHING needs to be in writing. I was advised that the account would adjust correctly in 7 business days to reflect $106.50. I have copies of this chat transcript. 7 days go by, nothing changed. I reached back out to Xfinity via the Chat and was told by another live agent something different. I was advised that the reason my first bill is higher was due to activation fees on my bill and that the BOGO for the second line would not apply until after the first 30 days had past. So after 30 days the second $30 charge would fall off for the second bill. I have copies of this transcript as well. 30 days has not past. Here we are April 2nd. I checked my second billing cycle that came out and my bill is $136.50... I reached out again via Xfinity chat and spoke to a live agent. They told me something different from the first two. They told me that I did not qualify for the Xfinity BOGO promotion because I have a promotion already and to go back to the store I got the phones from that she could not help me. I immediately called Xfinity because I work for a living and cannot just take off work to go deal with this. I was lucky enough to work on a computer at work and use their chat feature. On my lunch break I was able to use my FULL hour of lunch to call Xfinity on April 2nd and spoke to [Edited: Personal information]. [Edited: Personal information] explained to me that a discount was applied to my internet bill of $10 so that is why I was unable to get the BOGO promotion on my mobile bill. I explained to [Edited: Personal information] that I was told instore by both agents that I would get an internet discount along with the BOGO promotion. [Edited: Personal information] came back after putting me on hold for 20 minutes and said that he can apply the BOGO if he removes the $10 discount on my internet. I told him to just remove it because $30 off per month is the better offer then $10 off per month. He advised me that it would take 24 hours to remove the discount and to call Xfinity mobile back tomorrow April 3 and have them apply the BOGO offer to the account. He would put notes in so they would see it. Here we are April 3 at 4:30 pm. I spent an hour on the phone with Xfinity Mobile.... I was then told SOMETHING DIFFERENT AGAIN! The lady this time told me that I am unable to get the BOGO promotion because I am receiving $300 off each Iphone monthly. If I want the BOGO promotion then she needs to remove the $300 off each phone and then she can apply it. I told her NO, i was told in writing I would get $10 off my internet, the BOGO promotion and $300 off the Iphones. THIS WAS THE ONLY REASON I EVEN SWITCHED. If I knew this I would not have switched services!!! She told me she could not do it. I told her to put my $10 discount back on my internet bill. She transferred me to Xfinity internet rep and the new rep confirmed no order was ever placed to remove the discount from the internet. I said are you sure because [Edited: Personal information] told me yesterday it would take 24 hours to be removed. She said yes, no order was ever placed to have this done. I said okay and hung up. I am BEYOND frustrated with XFINITY. My phone bill is more then what I was paying at Metro with less service offers... I was lied to about the promotions. I see I am not the first person this has happened to. I am going to be consulting with an attorney on moving forward with a class action lawsuit as this is false advertising and entrapment. I have in writing Xfinity agents confirming that I had a BOGO promotion with my account.... This is absurd!