Lost Apple Watch Order

I placed an order and added a line for a new Apple Watch almost 3 weeks ago. It has been stuck “in transit” in Memphis since the second day of this whole process. I spoke with someone who put in a claim with FedEx last week and I’ve heard nothing from this point. It’s obviously lost and I’m going to be making payments on a device and line that I don’t have very soon. I’m very disappointed and tired of talking to people about this when it seems like A very easy fix. Either refund, cancel or send another. After reading through similar issues on this forum it seems as though I may have just been caught unawares scam that either FedEx and xfinity or both are running.