Long time customer very frustrated

I have made several calls in regards to a transfer that was supposed to happen months ago from an already existing Xfinity account over to my account. There’s been errors upon errors with the building and transferring of the numbers. I need to speak with someone located in the United States, where English is their primary language. I am part of hearing and the language barrier makes it even more difficult

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U

user_k5shv3

2 Messages

3 days ago

I apologize I was supposed to say problems with billing, and that I am hard of hearing

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XfinityJeniece

Official Employee

•

3K Messages

Hey there, user_k5shv3, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to help with answering any of your billing questions here on this platform. If you can please send us a Direct Message with your full name and your full address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 day ago

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user_k5shv3

Long time customer very frustrated

user_k5shv3

XfinityJeniece

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