Lies and false promotions

I was offered several promotional offers to switch my mobile service when I start Internet service. I have not received any promotion and all I get is the rep gave you incorrect information absolutely ridiculous. Your calls are recorded.Worst service I’ve ever received

Responses

XfinityPeterH

Official Employee

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1.7K Messages

28 days ago

user_q3k23y Thank you for sharing your feedback and feelings. This is never something we want anyone to experience and if I were in your shoes I would be pretty frustrated too. Our team is happy to help you. Please feel free to send us your full name and complete address in a direct message.

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_q3k23y

Lies and false promotions

XfinityPeterH

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