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Tuesday, January 9th, 2024 5:28 PM

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Keep mobile eligibiilty while moving internet service address

I would like to cancel my Xfinity internet service at my home and take advantage of faster, cheaper fiber connection I now have available, but realize that would likely result in a $25 per line surcharge if I kept Xfinity Mobile plan. My son just moved away from home (he is a member of my mobile plan) and established Xfinity internet at his new address. I want to know the easiest way to have his plan provide the eligibility for mobile discounted service? 

Official Employee

 • 

1.5K Messages

10 months ago

@user_eeyvac It would be bet for you to reach out to our mobile department so they can see about switching his mobile plan over to your sons plan so he can keep his discount. 

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

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