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Issues with trade in.
I have sent my 2 iPhones for trade in, both the same day. I got credit for 1 phone immediately. Still fighting for the credit on the 2nd phone for over a month. Have visited the Xfinity store and was assured it would get handled. It has not. and now I am in a billing cycle where I am getting charged for the full price of the iPhone 15.
XfinityMichaelC
Official Employee
•
4K Messages
11 months ago
Hello, @user_kq8fzc! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the trade-in and the 2nd phone not being recognized for the trade-in. We would like to see what we can do for you! Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
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