Issue with third phone line charges and promise of free gift card for new line

I have not been able to get this issue resolved either by calling or using the chat feature so here I am. I was promised many things if I added a new line. I was promised that I would not be charged for the phone and I was promised a free gift card. NONE of those things have occurred and I have been trying to get this resolved. Please see screenshots of the chat below.

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XfinityWilliam

Official Employee

•

1K Messages

3 months ago

Hello user_25love. Please try calling our Xfinity Mobile team at (888) 936-4968
Xfinity Mobile specialists are always available to help over chat, text, or the phone.

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user_25love

2 Messages

I already have and that is why I am posting here.

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3 months ago

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XfinityJeniece

Official Employee

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2.3K Messages

user_25love, thanks for confirming! We can help with your Xfinity Mobile issue here. Can you please send us a Direct Message.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_25love

Issue with third phone line charges and promise of free gift card for new line

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XfinityWilliam

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