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Sudarshan_0285
1st Topic

Visitor

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1 Message

Monday, December 6th, 2021 7:50 PM

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Issue Porting to Xfintiy from TMobile

Hi,

I have been trying to port my number from TMobile to Xfinity from last 6 days. The initial port in request created by Xfinity customer care had some data entry issue. So they did not get the required response from TMobile. Verified with TMobile customer service and they confirmed that they never received the request to port out. Also had TMobile associate in a conference call with Xfinity advanced team to verify all credentials and advanced team was supposed to send a new request. Since then, Xfinity customer service is not responding properly to what happened with the request. I already ported out all line from my TMobile account to other carriers and is stuck with this line porting to Xfinity. Had atleast 5-6 calls over last few days and spend more than 8-9 hours. This is frustrating. I really need a closure on this issue. They keep me waiting for 20-25 minutes every time.

Question

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Updated 

3 years ago

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XfinityMartyR

Official Employee

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2K Messages

3 years ago

Hello @Sudarshan_0285, and thank you for reaching out over our Community Forums! 

 

I'm sorry to hear about your issues with porting over your number from another carrier to Xfinity Mobile. Unfortunately, we are unable to access your Xfinity Mobile account over social media, and our Community Forums due to security, and authentication requirements. 

 

You can contact our Xfinity Mobile support center via any of the following methods:

 

 Thank you!

 

2

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user_5a55f0

Visitor

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1 Message

3/26/2022, I am now on day 6 of my own "Port-Out" fiasco! I spent 1 1/2 hour on 3/21/22, 2 3/4 hours last night, 2 1/2 hours tonight, multiple call's into to Xfinity Mobile to resolve issue, T-Mobile says one thing, Xfinity says there is an "error" code pointing to "another" carrier wanting to port my 2 lines in, blocking the porting. I had been with T-Mobile for 5 years before placing my Xfinity service order to buy one new iphone and bring one iphone to the new plan. I want to scream!!!!!!!!!!!!!!!!!!!! every call center has people trying to speaking English with the HEAVIEST accent, so hard to even understand them. Come on COMCAST......what the heck were you thinking? maybe cheaper labor, but at a big cost and frustration to your USA customer base. "Larry" is supposed to call me back tomorrow night to see if we can complete the porting....of course "Alexandro" was supposed to call me back 2 hours ago, no call from him, that is why I called back in and got "Larry". Looks like I will be taking double the blood pressure medication tonight for sure!! Maybe I should just cancel the 2 line order and stay with T-Mobile?!!?

3 years ago

0

CCChristopher

Problem Solver

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577 Messages

@user_5a55f0 Hello and thank you for reaching out over our Xfinity Community Forums. Oh gosh, I am so sorry to hear about these ongoing porting issues you have still been experiencing trying to bring your number over from T-Mobile to Xfinity Mobile. Unfortunately, we are unable to access your Xfinity Mobile account over social media and our Community Forums due to security and authentication requirements. For assistance, you can contact our Xfinity Mobile support center via any of the following methods:

 

I truly wish you the best of luck in getting this resolved, and please let us know if there is anything else that we can do here to help! We are here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can!

 

I no longer work for Comcast. 

3 years ago

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user_74250a

Visitor

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1 Message

3 years ago

I am on the same boat, we need more competent people. On the call for the past 3 hrs talking to one rep after another. Ridiculous service.

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user_80c2f8

Visitor

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1 Message

3 years ago

I'm on day 3, same issue. Several hours wasted on the phone. Really need someone to assist 

1

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XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_80c2f8, thanks for reaching out through Xfinity Forums! I apologize you are having issues with your Xfinity Mobile account. I know your time is valuable and I would be equally frustrated having spent so much time on this issue. Have you tried reaching out to our Xfinity Mobile through chat or text message? 

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3L2EAwV

I am an Official Xfinity Employee.
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3 years ago

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