1 Message
Is my Unlimited Data Mobile FREE for 12 months?
Hello, Kevin- your salesman told me my Unlimited Data Mobile service would be FREE for 12 months with my TV/Internet package. I was told I would pay a one time charge of $25. My bill shows that a $59+ payment will be charged in February. Did he lie to me? Would you look into this for me?
Thank you for helping me.
Lisa [Edited: "Personal Information"]
XfinityArmand
Official Employee
•
2.3K Messages
7 months ago
Hi there @user_sutkmj! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and want to help in any way that we can to address your account billing concerns. So that we can get started, please feel free to shoot us a private message with your details, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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