Visitor
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1 Message
iPhone locked by xfinity 8 months after switching to Verizon
In 2/2023 I contacted xfinity mobile, paid off my iPhone, paid off my balance, got the phone unlocked by xfinity, asked for the account to be closed and switched to Verizon. Fast forward 8 months. I went into the Apple Store and got a replacement iPhone. The Apple Specialist puts the same sim I had in the broken phone and……XFINITY MOBILE LOCKED MY IPHONE. I’ve spent hours on the phone, been left on hold for over an hour by a supervisor and my phone is still being held hostage by xfinity mobile…Let me be clear I did everything right or else I would never have been able to switch carriers. So when the reps at xfinity mobile leave me on hold for over an hour its a big slap in the face.. The frustration I’m feeling is beyond words. Xfinity mobile should be disgusted with the level or lack of customer service they provide…absolutely useless…the ticket number for my horrific ordeal is below…..this is the name of one of the supervisors that did nothing whatsoever to help
Krystal
Ref 1025906
Ticket ecm0004528660
XfinityArmand
Official Employee
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1.8K Messages
11 months ago
Hi there @user_89367d! Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum. We are so glad to hear from you and greatly appreciate you taking time out of your day to voice your concerns. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on this platform. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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