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user_a6ee3a
1st Topic

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3 Messages

Sunday, April 2nd, 2023 1:25 AM

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iPhone carrier lock

I have two iPhone x s’ that I have been trying to get unlocked.  They have been paid off for well over two years. I have reached out several times on the matter. I was first told by xfinity that apple needs to unlock them which is not true.  Today I received an email stating they have already been unlocked, so they cannot process my request.  Both of the phones are clearly showing as being carrier locked still.  

I have seen that xfinity has a horrible track record for unlocking phones.  Anyone have an advice for getting these unlocked?

Question

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Updated 

2 years ago

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tuffigirl

Contributor

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178 Messages

2 years ago

I've unlocked a few iPhones through them, never had a problem. Did you buy them through Xfinity? If you didn't then Xfinity can't unlock them... if you did then I would take them to an Xfinity store and show them that they're locked. If they still don't help get the FCC involved.

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user_a6ee3a

Visitor

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3 Messages

@tuffigirl​ yeah I did buy them through xfinity.  I had an another call with them today. The lady was adamant that they were unlocked and it would be pointless to resubmit a request because the system would reject it.  She told me I need to put other carriers SIM cards in to verify that it is unlocked but if the phone says it’s locked, from what I have seen that means it’s locked. She is calling me again tomorrow after I try that as if I just have SIM cards laying around.  Will probably have to pursue other avenues as you mentioned. 

2 years ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

2 years ago

Hi @user_a6ee3a ,

 

Thank you for visiting our Xfinity Community Forums support page. I apologize, but we do not have access to Xfinity Mobile account information and tools. I would highly recommend visiting our "How do I unlock my Xfinity Mobile phone?" support page where you can find information about your device and open a live chat with an Xfinity Mobile representative that can assist with reviewing the device eligibility and account information with you. 

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user_a6ee3a

Visitor

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3 Messages

@XfinityDemitrius​ just looking for advice from the community as all 5 of my calls with customer service have not been beneficial and my chats have been worse. 

2 years ago

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