1 Message
iPhone 15 Pro not delivered - useless customer service!
I ordered a iPhone 15 pro and I'm told the device was not delivered because my internet service account is still pending. But the service has been active for more than 2 months.
After multiple calls to both Xfinity Mobile and hours explaining the situation, I still do not have a resolution. But Of course they've charged me for the phone! Customer service is completely useless !!
Was this a scam? Can someone please help me get a resolution?
user_38vob0
2 Messages
1 year ago
I have an email with a confirmation and a delivery date of September 29th. Guess what, no phone and customer service asked me to order a new one. Instead of helping me they just want to try to make a sale. Sales or customer service? Make up your mind and start doing one or the other. October 1st now and Xfinity took my money, gave me a shipping date that never happened and now won’t answer my questions and only counter with trying to sell me another phone. (Why would I believe this one would show up when the first didn’t?)
anyway….. good luck. You’re going to need it.
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XfinityKei
Official Employee
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1K Messages
1 year ago
Hello @user_942ef5 I'm sorry to hear you’ve reached out to our mobile team multiple times without a resolution. Our Digital Care team does not have access to mobile accounts however we will do what we can to help! Send us a message to assist!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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