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user_3cb27f
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18 Messages

Monday, September 12th, 2022 12:25 AM

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iPhone 14 Shipping Times

Hello, I saw a shipping thread created for the iPhone 13 so I'm creating this one! Let's update each other on the shipping processes for the phones. I ordered the 14 pro max in space black 128gb and my date is scheduled for September 30th but I already lost the cancel button and received a trade in email and the phone shows up on my account now. Is anyone else seeing this?

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Updated 

3 years ago

16.6K

104

user_183f07

Visitor

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6 Messages

3 years ago

Pre ordered iphone 14 pro max black 128gb 9/10 AM nothing regarding the order received.
Ordered iphone 14 pro max PURPLE 128gb AFTER the black 9/10 PM and already have the phone as of 9/21.

Guess black is more popular?

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Muzickallynclined

Contributor

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20 Messages

@user_183f07​ I ordered the 14 Pro Max 512 Space Black on 9/9 AM and I still have not received it yet. 

3 years ago

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user_3cb27f

Visitor

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18 Messages

@user_183f07​  Probably. I ordered a black PM on sept 10th and I ordered a gold 256gb PM yesterday. I already have shipping info and device details for the gold. 

3 years ago

0

XfinityKei

Official Employee

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1.5K Messages

Hi @Muzickallynclined, Thanks for coming to our community for assistance!

The delivery of your new iPhone 14 may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll definitely email you a shipping confirmation with tracking information as soon as your device ships. Our apologies for any inconvenience this has caused you. We truly appreciate your patience.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Jay_bear

Visitor

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3 Messages

3 years ago

Just wanted to mention that it's pointless to contact the Xfinity chat agents about when your phone might ship.  Here are my three wildly varying experiences for the IPhone 14 PM Black 512 I ordered, which had an original delivery date of 9-30.


1.  Tuesday:  "It will arrive tomorrow [i.e., Wednesday]."  No phone has arrived.

2.  Today:  "It will arrive on November 11.  I can see that's what it says on our website."  Yes, that is true for orders placed today, but not for orders placed two weeks ago.  Totally irrelevant.

3.  Later today, after being transferred to yet another chat agent:  "It cannot be known."

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Muzickallynclined

Contributor

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20 Messages

@Jay_bear​ I ordered the same exact phone and they keep telling me 9/30. I ordered it on 9/9

3 years ago

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FrustratedService

Visitor

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4 Messages

@Jay_bear​ My experience (last year with the Iphone 13 and this year for the Iphone 14), is that you never get the same answer from customer reps. My opinion (as the store rep confirmed yesterday, as I  canceled my order) is that they want to get you off the phone as quickly as possible.  I cringe every time I have to call them. The only way I get good service is go to a store and go face to face.

3 years ago

Jay_bear

Visitor

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3 Messages

@FrustratedService​ I love Xfinity Mobile's service and price, so I will stay with them.  But that's the only reason.  The customer service is quite awful.  The customer service people would rather lie to you just to finish the call rather than provide accurate information.

3 years ago

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Jpoke1725

Visitor

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3 Messages

3 years ago

Ordered 128gb black @ 12:30pm 9/10. I have received no info from xfinity so I just kept checking the FedEx app. Have a delivery date of Tuesday (9/27) as of this afternoon. 

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Muzickallynclined

Contributor

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20 Messages

@Jpoke1725​ Please come back on Tuesday and let us know if you received it.  Then that will give me hope of receiving mine on 9/30 😁

3 years ago

user_370fc7

Visitor

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5 Messages

3 years ago

My Pro 128 Silver was scheduled for October 7 delivery in the confirmation email back on 9/10. However the charge hit my credit card today (9/24) and it’s scheduled to arrive from FedEx on Wednesday 9/28.

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user_3cf2ef

Visitor

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4 Messages

3 years ago

Is anyone getting any movement on the 10/28 delivery estimates?   If I were to buy one from Apple today the delivery estimate is 10/26.   I ordered my silver 14PM 512 on 9/9 in the evening.

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user_4dc70c

Visitor

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2 Messages

3 years ago

Ordered mine 9/9 in the morning. Was given 9/16 delivery date. Contacted xfinity 9/20 and was told they'd put a note on my account and I'd have it within 24-48hrs. Contacted xfinity again on 9/23, and was told ETA is unknown. Think I'm more annoyed the first person lied to me than not having an ETA

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Muzickallynclined

Contributor

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20 Messages

@user_4dc70c​ I totally understand.  This is totally annoying and frustrating.  I ordered  a A14PM 512GB on 9/9 in the AM.  I have received an estimated delivery date of 9/30.  I called several times to see if I would receive the same date.  I was told 9/19, 9/30, 10/7, 10/28.  So it is like I have been lied to and getting the runaround….   And a lot of my friends pre ordered their phones from Apple, T-Mobile and AT&T, they have theirs already……..

3 years ago

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Jpoke1725

Visitor

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3 Messages

Arrived about 30 minutes ago. Having a bit of trouble getting the esim sorted out. 

3 years ago

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XfinityChristy

Official Employee

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2K Messages

@user_4dc70c I am sorry about the rough experience getting your new cell phone. I know I am pretty eager to get my hands on the new watch, unfortunately I don't get the Ultra until November. Our Xfinity Mobile team can help with all aspects of your order and service. You can reach out to them by: Text:1(888) 936-4968 Call:1(888) 936-4968 Chat: https://comca.st/3E1khjj

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCAshley1

Official Employee

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746 Messages

Hi, please contact our Xfinity mobile customer care for assistance regarding your phone. You may reach a specialist at 1 (800) 934-6489

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Mspkt2002

Visitor

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5 Messages

@Muzickallynclined​ I’m supposed to receive it today but when I called the said November 18 🤦🏽‍♀️😭

3 years ago

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user_7f027b

Visitor

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6 Messages

3 years ago

Ordered iPhone 14 pro silver 256GB ON 09/16 have had no update on shipment other than the mobile support team telling me it’ll ship out this week. (10/4). We’ll see what happens I guess

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user_7f027b

Visitor

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6 Messages

3 years ago

iPhone 14 pro silver 256GB ordered on 9/16 haven’t received update on ship date other than the xfinity mobile team saying it’ll ship this week (10/4). We’ll see what happens. 

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user_b76945

Visitor

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2 Messages

@user_7f027b​ Same order date, estimated delivery was 10/7,  iPhone 14 pro 512g purple. I was hoping to get notifications today, seems not likely.

3 years ago

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XfinitySara

Official Employee

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1.7K Messages

Hello, @user_b76945! Thanks for bringing your share mobile concerns to the community for assistance. Have you received an update yet? Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let me know if you have any trouble reaching someone on that team.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_71e98b

Visitor

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3 Messages

3 years ago

Pre-Ordered my space black 512GB IPhone 14 Pro Max on 09/09, received a date to be shipped on 09/16, this date was pushed back and customer service kept giving me the go around when this day got push back on 10/7 and now they are saying I won’t receive my device on until 11/28 this is crazy and I wished there customer service was better. At first I recommended Xfinity to at least 10 ppl and now I’m recommending them to no one. 

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user_7f027b

Visitor

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6 Messages

@user_71e98b​ trust me they told me mine would ship this week. Never got a tracking number. Then they told me it’ll be 11/04 when I get it. About to lose my service. 

3 years ago

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user_7f027b

Visitor

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6 Messages

They also said they elevated my ticket so I’d get quicker shipping. I asked for the ticket number so I could bring it up in another chat if needed. They refused to give it to me. Said I’d get it in an email in an hour or two. It’s been 8 hours and no email

3 years ago

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user_71e98b

Visitor

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3 Messages

They completely lie, I was told I would receive the tracking between 7am-8pm on 10/6 but I received no tracking information, they also claimed that they would prioritize my phone since I pre-Ordered it on the exact day pre-orders were  open on 09/09. They lie a lot and I feel like they don’t even check your account thoroughly or a lot of us wouldn’t receive the phones after people who placed their orders after us. I think they prioritize newer customers above the ones who been with them a while.

3 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@user_7f027b I can understand how it would be frustrating to not get an email or the information you requested. Have you attempted to call or text 1 (888) 936-4968 which is our Xfinity Mobile team since your last interaction to make sure it was submitted? 

I no longer work for Comcast.

3 years ago

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user_5f2a49

Visitor

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1 Message

3 years ago

Pre-Ordered my space black 1TB IPhone 14 Pro Max on 09/10 in store, was told date to be shipped was 10/07, no shipping update communication or anything from Xfinity.  I also ordered a purple 1TB Pro on the same date, and was told delivery would be 09/16 -- which was delivered. 

Went up to the local xfinity store to ask about my order was told: we can't give you an update, you can't change your order, you can't cancel your order. 

Seriously, they charged my card a month ago for $150 and they can't do anything?!

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CCKimberly1

Official Employee

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842 Messages

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved, @user_5f2a49 . Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b76945

Visitor

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2 Messages

3 years ago

Finally got the mail that my phone is on the way. Pro Deep purple 512gb. Ordered on 9/16, estimated delivery date was 10/7.

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user_7f027b

Visitor

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6 Messages

@user_b76945​ must be nice. Still being told 11/04 

3 years ago

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NT413

Visitor

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3 Messages

3 years ago

Ordered 9/9 was told delivery would be 10/7.  No shipping confirmation email came, so on 10/8 I called 1 (888) 936-4968 and spoke with a rep. The rep rudely told me the phone would be delivered 10/8 and that I needed to wait.  They could not provide me any tracking details but insisted it was scheduled for delivery on 10/8 “because the computer says so.”  I found this difficult to believe considering it was a weekend and since they ship via FedEx business, plus no tracking number or shipping email ever came.  I asked to speak to a supervisor and was subsequently transferred to the main menu.  I called back, spoke with another rep and was told by them that the first rep was wrong because it would “definitely be delivered within the next three days.”  Again, they couldn’t provide a tracking number, so I asked to speak to a supervisor.  After waiting on hold for 40 minutes I was told none were available but that one named Shah would call me back.  Of course no one called back.  Today is 10/12, still no phone, no email, no call, nothing.  I don’t know how this company does business this way and gets away with it.  I have been a customer since 2001 and have cable, internet, mobile, and landline phone for both my business and home through Xfinity!!  Apparently loyalty means little here.  

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user_7f027b

Visitor

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6 Messages

@NT413​ yup same here. It feels illegal 

3 years ago

user_71e98b

Visitor

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3 Messages

Normal answers “Thank you for being a loyal customer”, “I will definitely be able to assist with your order” ……”I’m sorry for the inconvenience but the system shows an estimated delivery date is (11/28/22)” after ordering my phone on 09/09 at 7pm and was told I would have my phone on 09/16 and 10/08 and now (11/28) looks like they are trying to make me wait until next year when the new iPhone comes out. 

3 years ago

NT413

Visitor

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3 Messages

@user_71e98b​ what bothers me most is thar they lie and make up answers just to pacify us.  As if we’re stupid.  Better just to apologize and own it, but they don’t.  It’s infuriating.  

3 years ago

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user_a75a38

Visitor

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5 Messages

I agree.  Talking to customer service sometimes makes you feel like xfinity is on autopilot and the driver feel asleep at the wheel.

3 years ago

user_3cf2ef

Visitor

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4 Messages

3 years ago

Update to 10/28 delivery estimate.   

I ordered a Silver 14PM 512 on 9/9 in the evening and was given a 10/28 delivery estimate.   I received an email last night that the phone shipped and my CC was charged.   The delivery estimate from TX is Tuesday 10/18, so 10 days ahead of schedule.

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NT413

Visitor

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3 Messages

@user_3cf2ef​ that’s great!  Glad some people are actually getting their phones!  Enjoy!

3 years ago

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CCTravis

Problem Solver

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546 Messages

Hello, @user_3cf2ef

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

3 years ago

0

user_9182aa

Visitor

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1 Message

3 years ago

I have placed an order for iphone 14 pro 256gb and I was told the delivery date to be 14 october. Did anyone else receive a similar order? When I talked to the Xfinity customer care, the guy said, they have back orders and cant process this order now and I need to place a new order. My question to xfinity is when you don't have enough supply, why do you even accept new orders? And without processing the current orders, you want us to place a new order where the delivery is scheduled to be in the second half of november.

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user_1ceda8

Visitor

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1 Message

@user_9182aa​ similar order here! 14 pro max 256 gb. Est delivery when ordered (9/19) was 10/14. I just received tracking info 10/13 with a scheduled delivery of 10/17. Was hoping for an overnight or even saturday delivery, but we shall see.

3 years ago

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