iPhone 14 Shipping Times

I’m so tired of this experience, it’s annoying, just got off a chat and the agent said to check the website for when the phones are showing available and the pre-order shipping dates change based on availability , this is crazy, really considering leaving xfinity, if that’s the case then why even offer a preorder ?

The Xfinity Support site literally says that all pre-orders will ship on the launch date, not be received. My order confirmation says nothing about the phone being received by tomorrow...just that the pre-order availability is 9/16...Why are people freaking out? You pre-ordered to make sure you would get one because look how quick inventory sold out. Freaking out because you might have to wait a few days for it to ship seems very child like. Blowing up Xfinity's reps acting like impatient children is also child like. IT SAYS ON THEIR WEBSITE THAT THEY WILL SHIP TOMORROW!!!! If you get it delivered tomorrow, that's an extra bonus. 

Woohoo!! finally seeing label created in FedEx with delivery date of 17th (Saturday). Hopefully will get that on Saturday.
Good luck all!

Xfinity chat gave the update I dreaded....

"Review is complete and order fulfillment can proceed.

As I can see you have placed pre order for Apple iPhone 14 Pro Max , 512 GB Space Black, Estimated delivery date: Oct 07, 2022"

3 weeks late is the best an immediate preorder can get you haha.

I believe it is a major mess up and they are flooded with calls. Now they have an automated message on - "If you are calling regarding the delivery of your new Iphone 14, it is delayed by few days due to delay from manufacturer. We will send you an email once it ships........." So it is all apple's fault, makes perfect sense :):):)

I received an email confirming my shipment, including a FEDEX tracking number.  They are shipping it priority overnight with Saturday delivery even though they only committed to 2 business day delivery.  So, I expect to receive it on Saturday. 

Does anyone know if xfinity stores will have them tomorrow?

Cancel order button is gone now, not sure if order is dying or moving ahead :):):)

Apparently I got my tracking a few hours ago. Says Saturday delivery!

FWIW, I pre-ordered literally 12 minutes after launch. Also stopped at the Xfinity Store this morning, just to ask about my order, and inquire if they would have stock in-store. They were super nice despite not having much info for me on my order, but were happy to show me what they could see - I definitely had an order placed and they mentioned the 14 Pro was one of the more popular models that might be back ordered. They also mentioned, stores will not carry the new phones and orders will have to placed online.

Regardless, I hope everyone gets their phones soon.

I ordered My 14 pro max Space Black 256gb it showed in the confirmation Email that it would ship 2022-09-16T06:12:11-0500...So Today.I have not received a shipping email or any updates.... I will keep you all posted. I also Pre ordered the Apple Watch Ultra and The ship date was 2022-10-21T06:12:11-0500 ...The order still shows in my devices section but they sent me my money back for the watch? when I called nobody had an explanation and said its still on the way?I can only think of it being charged again when it ships? But actually it would be nice to have a little more information about my orders and status. 

Just as another data point (for 256gb iPhone 14 Pro, Deep Purple).  End result is delivery is set for Saturday morning (9/17).

9:15 CT on Friday 9/9 -- order placed and received email order was placed.

9:20 CT on Friday 9/9 -- order 'confirmed' via email.

10:05 CT on Friday 9/9 -- email saying Xfinity needed additional verification.

~3pm CT on Friday 9/9 -- I completed the verification (I never received any sort of confirmation verification was complete or adequate).

~12CT on Wednesday 9/14 -- I see in Fedex the 'master' tracker that others have flagged.

~ 6CT on Wednesday 9/14 -- the 'cancel' order option in the xfinity App disappeared.

11:47pm CT on Thursday 9/15 -- receive tracking information for fedex showing overnight shipping on 9/16 with delivery before noon on 9/17.

Of course I'd prefer to have it on 9/16, but can't complain too much with Xfinity.  There are reports that Apple has delayed shipments to distributers, and the fact that Xfinity is paying for overnight, weekend delivery through fedex (which aint cheap) supports that view. 

I was going to cancel my order, but THEY WOULD NOT LET ME!!!
How can you not cancel a pending order? This is ridiculous!

I just got off a call with xfinity as well as a chat and they BOTH told me the SAME thing... so they are either reading from a script OR telling the truth... WHO KNOWS!

XFINITY: As i can see that the option to cancel the services is not available now as the device will be delivered tomorrow
ME: How is that possible? It still shows in my account that it is pending
XFINITY: Some deliveries of pre-ordered Apple iPhone 14 devices may be delayed for delivery on Sept. 17 or 19, instead of delivery tomorrow, Sept. 16. there is some issue with the device supply and due to overwhelming response by the customers the device is getting delay by the Apple
ME: If you can't give me a tracking number, I want to cancel the order
XFINITY: The cancel order is not available at this time As the device review is passed. Apple guaranteed phone to us today. Since yours pre-ordered you should get updated on your account soon. And the device is doing to delivered now soon
ME: I would like to talk to someone else
XFINITY: You can try to call our dedicated order verification team to try to cancel the order 1-844-963-0011 Order Verfication

This is when I called and spoke with someone... they have me the EXACT info.
The women on the phone said it would be shipping today and that I would have my phone in a few days! I, of course, do not believe that! So I asked her, "can you 100% guarantee/promise that it will ship today and my account will be updated to reflect that the phone is on it's way to me?" Her response... "well ma'am, those are strong words, but I can guarantee you that you will have your phone next week or the week after." I mean, how do you straight up lie to people.

Good thing is I have an 11PM that works totally fine, but I'm frustrated at the lack of communication! A simple email or update on the delivery times would be greatly appreciated! I know it's a supply issue and out of their control, but a little communication goes a long way! My hubs and I have two small businesses and we know what customer service is like! We deal things everyday! But, you should always reach out to the customer BEFORE they reach out to you! Okay, rant over!

FedEx label for my 14 Pro 512 GB was just created. Says it is shipping from TX with priority overnight, delivery by 1:30 PM tomorrow.

Fedex shipment was created for my 14 Pro Max 256GB with Saturday delivery priority overnight. 

Fedex label created coming from Texas also. Scheduled for delivery tomorrow. I will keep everyone updated on the process.No Email from Xfinity yet.