Visitor
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1 Message
IPhone 12 won't activate
Hi,
My daughter's phone won't activate and has been saying it's activating for days. What's going on? She's nervous She's going to lose her #. I don't know what to tell her because I lost my # activating my line, which I did NOT want to do. This is extremely frustrating! I'm paying for 2 lines and we can't even use 1 of them.
Thanks in advance.
Michele
XfinityAntoine
Official Employee
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1.4K Messages
1 year ago
Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you.
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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user_055da5
2 Messages
1 year ago
Having the same problem here. I am about to turn this phone back to them.
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