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Saturday, September 16th, 2023 2:20 AM

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iPhone 12 Pro Max cellular physical sims card

I have a IPhone pro max 12 as a new account my phone is set up for ESims I can only use physical sims card   Need help 

Official Employee

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1.3K Messages

1 year ago

@user_970259 Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.

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