International Roaming for Mobile Select Plan

For the Mobile Select plan, on the website it says:

Unlimited talk, text, and data for travel in 215+ destinations

and

Call, text, and use data instantly when you arrive in 215+ covered destinations. No data caps or overage charges. Plus, unlimited calls and texts to and from Mexico and Canada.

and

Unlimited international data, talk, and text included

Enjoy coverage for 215+ destinations at no extra cost with our latest plans.

and

Unlimited international data (10 GB high-speed)

Unlimited calls and texts while abroad

Unlimited calls from the US to Mexico and Canada

Connect instantly when you arrive, no passes or top-ups

Despite this very clear information, at the Xfinity store when we signed up for Xfinity Mobile (and we are a qualifying Xfinity Internet customer), the agent stated that this was only available with the Mobile Plus plan, not the Mobile Select plan, and he was going to check with his manager. We finished the sign up process with Mobile Select and never heard back from his manager - we were convinced that Mobile Select has this feature.

It states this in many places on the website that the Mobile Select plan has data, talk & text for travel in 215 countries.

We aren't going to Europe until next year but wanted to verify that this is the case.

Thank you, Joe

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XfinityTommy

Official Employee

•

2.9K Messages

2 hours ago

Good morning hmbay! Thanks for the post. We greatly appreciate your time with this, and apologize that there was confusion on the plan features. You are absolutely correct that both of the tiers have the global travel option. Here is a breakdown of the shared features, and comparison between the different aspects of the service.

Shared Features

Both plans include the same core Xfinity services:

Unlimited talk, text, and data in the U.S.
Global Travel Pass for travel in 215+ countries without hidden fees
Automatic speed boosts (WiFi PowerBoost) on Xfinity's 23+ million WiFi hotspots.

Key Differences at a Glance

Feature	Mobile Select	Mobile Plus
Monthly Price	$30 / line	$45 / line
Data Speeds	50 GB of premium data before potential throttling	Unlimited premium data (no throttling limit)
Streaming Quality	High-Definition (HD)	4K
Device Protection	Not included	Included (Lifetime device protection for phones, tablets, smartwatches)
Phone Upgrades	Standard Xfinity upgrade policies	Anytime phone upgrades for eligible users without inspections/trade-ins
Extra Perks	N/A	Spam call protection (Xfinity Call Guard)

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Plan

hmbay

International Roaming for Mobile Select Plan

XfinityTommy

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