Visitor
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2 Messages
incentive tracker
To the best of my calculations, I met all of the requirements for an incentive (Q421 BYOD Offer - $200). I have continued to check the incentive tracker but it has shown no action (Pending Fulfillment Eligibility - Order Date: 1/2/22, Status Date: 1/10/22). I sent an email on 13 April 2022 that was to be answered in 2-3 days but got no response as of yet. I don't understand why the incentive tracker isn't up to date and I don't know what my perceived current status is. I would appreciate the assistance of someone who can see me through this.
XfinityRaul
Official Employee
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1.9K Messages
3 years ago
Good morning, @user_103548 Thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3OuquHx and one of our experts will be happy to look into this for you!
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user_103548
Visitor
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2 Messages
3 years ago
I didn't expect a specific answer to my particular problem. What I hope for is acknowledgement that the incentive tracker isn't particularly thorough nor timely as a tool to keep track of incentive status. Along with that acknowledgement, it would be great if there were an expressed desire and intent to fix the problem, along with maybe a timeline. Thanks.
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gackenhj
Contributor
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36 Messages
3 years ago
Same issue you are dealing with. Question...where did you find incentive tracker on your xfinity mobile app?
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user_4ac2e9
Visitor
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2 Messages
3 years ago
I transferred my cell phone to Xfinity a couple of months ago and I have yet to receive my incentive gift card. [Edited: "Personal Information"]
When wwill I get it?
(edited)
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