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user_sa94cu
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7 Messages

Thursday, March 13th, 2025

incentive reimbursement

Hi - I have been trying to get my incentive reimbursement for weeks. I have had several chats online and on the telephone. It caused me a financial need for paying off T-Mobile in order to receive the incentive and change carriers from T-Mobile to Comcast which I will make sure no one else changes to Comcase after my stressful ordeal. I loved T-Mobile but was offered an incentive to consoliate internet/mobile service. I am supposed to receive $600 ($200 for 3 phones) I was originally told I would receive $500 for just my phone, but the salesperson was not correct in offering me this amount. I was told by another salesperson that I would only receive $200.  I had to pay off two phones on my T-Mobile account in order to switch carriers. Mind you, these two phones were FREE with T-Mobile if you continued with their service. After receiving their commission, the salesmen were no longer interested in helping me with my reimbursement. The location I visited was Highland Avenue in Salem, MA.  I really need to replace this $600 back into my budget to pay my bills. 
Thank you. 
Marion [Edited: "Personal Information"]

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6 days ago

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XfinityEva

Official Employee

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2K Messages

6 months ago

Thank you for taking the time to reach out to us and I apologize for the experience. We would love to continue assisting with this. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

1

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user_sa94cu

7 Messages

NO!!!!!!!!!!!!!!!!!!

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4 months ago

0

user_05euyz

1 Message

6 months ago

I'm having the same issue with Xfinity. I'm not happy getting the run-around.

3

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user_sa94cu

7 Messages

Oh, it's unbelievable what I've been through. The salesperson, Elijah @ the Salem, Ma location won't even acknowledgement. It I go into the location, customers will hear what I have to say.  What a scam.  Yesterday, one of the "agents" told me it takes 16 - 18 weeks.  I wish I never left T-Mobile. They were great, but I was offered this great deal to consolidate!!!  Don't do it!!!

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6 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

Hi user_05euyz, thank you for visiting our Forum for help with your mobile promotional concern. I would like to make sure we're on the same page and working in the right direction for a resolution. Are you looking for an incentive regarding a contract buyout or a device trade in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_sa94cu

7 Messages

YES, I HAVE BEEN SINCE JANUARY 31, 2025

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4 months ago

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user_sa94cu

7 Messages

4 months ago

(edited)

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user_sa94cu

7 Messages

I have been trying to no avail to receive my incentive reimbursement from Comcast since January 31, 2025. I have tried ever venue. Finally, a couple of weeks ago, somehow, I received an e-mail asking me for information. I sent them everything showing my payment to T-Mobile. After 4 - 5 emails, they still keep telling me that I have not sent what they need. I'm so stressed over this.  I need the $600 I paid T-mobile to allow me to transfer couriers. 
I have attached payment. 
I cannot access T-mobile since my account has been closed. T-Mobile was nice enough to supply me with a statement, but that didn't satisfy Comcast either. 
I have attached several documents for your revue. I am beside my self over this.  
Thank you
[Edited: "Personal Information"]

(edited)

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4 months ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_sa94cu We are here to help you. Please send us your full name and complete address via our Direct Messages.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_sa94cu

7 Messages

4 months ago

I have been trying to no avail to receive my incentive reimbursement from Comcast since January 31, 2025. I have tried ever venue. Finally, a couple of weeks ago, somehow, I received an e-mail asking me for information. I sent them everything showing my payment to T-Mobile. After 4 - 5 emails, they still keep telling me that I have not sent what they need. I'm so stressed over this.  I need the $600 I paid T-mobile to allow me to transfer couriers. 
I cannot access T-mobile since my account has been closed. T-Mobile was nice enough to supply me with a statement, but that didn't satisfy Comcast either. 
I have documentation to show I paid. 
I am beside my self over this.  
Letter 4 or 5 from Comcast Incentive Reimbursement Center

(edited)

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user_3rvc9m

Visitor

 • 

1 Message

@user_sa94cu​ I am going through the exact same thing.   I transferred my kids phones (2 lines) from Verizon to Xfinity and was promised a $500.00 rebate and a $100.00 rebate.  When I called Xfinity they told me to call 833-269-9036 for the incentive rebate help.  I called and there is no way to speak to a live agent. I also emailed Xfinity-nothing. I have called Xfinity's main number 4 times and they all tell me different things.  One said, I should receive my rebate incentive in 5-7 days. Another one seemed clueless and today, they gave me the phone number above and said something about sending copy of my last bill from Verizon, etc... I am BEYOND frustrated. I owe over $1000 to Verizon.  Please let me know if you ever had this resolved. Thank you! 

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9 days ago

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XfinityEva

Official Employee

 • 

2K Messages

Hey @user_3rvc9m! I am so sorry to hear about this experience you are going through. We can certainly help with making sure you know what is needed or what is the status of the process. Please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

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