2 Messages
If you have Xfinity [Edited]
I have been with Xfinity for several years now they shut off my phone last month and claimed it was a user agreement violation because I was using my hotspot for not residential purposes. This is after 12 months of complaining that my daughter’s iPad was supposed to be connected to cell service which I was paying for but they never connected it nor did I have a Sim card so we would use my mobile hotspot for her to connect to her Xfinity iPad that I also pay for. Tonight after calling for a second month in a row for my bill being incorrect at $600 a month and I want an explanation. My phone was disconnected after I properly hung up the phone with the representative who was not listening to anything that I had to say and continue to explain to me that I was incorrect. When I got home I called *611 back and I was read a Paragraph by a supervisor and told that my phone number has been denied service for 12 consecutive months I only have seven days to port out my phone number because I violated an agreement again there’s no explanation there’s no finding out what he’s talking about just no matter what is being said that is the end result so I am getting an attorney . I have been so stressed out over this for months dealing with Service. It isn’t working people you can’t get a hold of the last month I had to call when I talk to the representative I ended up hanging up on them and my phone service was disconnected. The same thing happened tonight and I am the one being told that I violated my user agreement. Well, Xfinity I guess I will see you in court.
XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @user_82a17d it is concerning to hear of the issues you have been running into with your mobile services, and we definitley want to ensure that this is properly looked into and is confirmed if this restriction is accurate or not. While our team does have limited access to assist with Xfinity Mobile issues here, we can create a ticket on our end to have someone from our mobile team reach out to you directly on this. If you send us a direct message with your full name and address, we'll be able to help out! Just hit the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
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