If I can’t talk to a human about my issues I don’t want your service

Y’all send these new modern out my tv signal works sometime on and off and my signal to my phone on Wi-Fi jump on and off all day we not stay connected. This is the worst service time I call y’all y’all sent me to a computer and you saying you seen in the city and everything all right but you ain’t telling me what I’m going through in real lifetime cause I’m dealing with it. It’s not being concerned. I’m not getting my service That I’m paying for