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user_cgg467
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Visitor

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4 Messages

10/13/2026 7:57 PM

I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.

I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.

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16 hours ago

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XfinitySeth

Official Employee

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1.7K Messages

19 days ago

Howdy user_cgg467 👋 I know how important it is to see the most accurate information possible when logging into your account, so I appreciate you dropping by for us to help! Since running into this issue, does it happen when logging into your portal on multiple devices?

 

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user_cgg467

Visitor

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4 Messages

Hello Xfinity Seth, yes the portal shows duplicate incorrect text numbers regardless of which computer I log into the portal from. Happens on my home pc as well as my work pc on different network. 

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13 days ago

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XfinityJeniece

Official Employee

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4.6K Messages

I appreciate the additional details, @user_cgg467 . Since the texting history is showing the same number for every entry, are the dates, times, and message counts accurate, with only the phone number displaying incorrectly?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_cgg467

Visitor

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4 Messages

Yes, the dates and times appear accurate

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10 days ago

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XfinityRaul

Official Employee

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3.2K Messages

@user_cgg467 Thanks for confirming. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you tried uninstalling the app from your device, then downloading it again? How about clearing the cache and cookies from your computer, closing out the browser, then opening up a new one before logging back into your profile, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 days ago

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user_cgg467

Visitor

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4 Messages

Hello, yes, I believe I've tried everything related to the phone itself and the pc. And it does the same issue from various pc's. I was wondering if there was anything you could do at your end with regard to the xfinity portal itself, being as it is displaying erroneous data. Thank you for you help with this important issue.

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3 days ago

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