Regular Visitor
•
10 Messages
I need to contact corporate
What is the best way to speak to a person in charge. I have been trying to close a mobile account for a month and half and the online chat is not doing the job. I was sent 2 "free" ipads" only to realize they were not free. The store gave me a fraud number to call. They sent me a FedEx label. I sent the two unopened and inactivated ipads back. Received and email from Xfinity they had looked at one and approved the refund. Nothing on the second which was in the same box. My account still shows 2 ipads and two data lines. This needs to be shut down ASAP.
XfinityJorge
Official Employee
•
2.3K Messages
10 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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