Regular Visitor
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7 Messages
I keep asking Xfinity Mobile to remove my unattached watch and they keep assuring me they did, and it's still there
I ported away my line (left the rest of the family with XM). This left my apple watch on the account (orphaned and unattached) and I continue to be billed for it. I've contacted support twice and they assure me they've taken care of it, but it's still there. Can I please get help? I'm tired of wasting my time and when they ask me if I'm willing to come back, I have to wonder, why, when it's this hard to get something so simple figured out. I've probably wasted over 3 hours on this, including waiting for call backs, and then being transferred, and then waiting on hold and finally giving up.
CCShaina
Problem Solver
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393 Messages
3 years ago
@Love2run2000 Thank you for bringing this ongoing concern regarding your Apple watch and Xfinity Mobile plan to our attention here at the Xfinity Community Forums.
Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests or support over this platform. I see you've mentioned you have already called XM support multiple times regarding this issue, so I do want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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Love2run2000
Regular Visitor
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7 Messages
3 years ago
Hi,
Sorry, I use a different e-mail address and didn't see this. I finally talked to someone on the phone and they said there was a different system they had to go into in order to see the watch was still being billed. It's no longer being billed, but took over 4 hours of my time to resolve. Thanks for offering to help and next time before I get frustrated and waste a bunch of time, I'll reach out sooner.
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