I guess Xfinity does not honor their word

I can see why this has been frustrating, especially after completing the SheerID military verification, seeing the status reflected on your account, and spending time with multiple teams without a clear resolution.

We'd like to take a closer look and help get this on the right track. When you have a moment, please send us a direct message* with your full name and service address so we can review the account details and see what options are available to assist further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514