1 Message
I did not receive my check after my phone trade in
I trade in my mobile in October 2022. I did not receive my check. It’s been almost a year, I have called and had a chat with agents. But Idid not receive any response regarding the check after creating lot of cases. I would like to escalate the issue as high as possible… please help me on this.. please help me escalate the issue however possible to get the help I want!
XfinityDemitrius
Official Employee
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1.3K Messages
1 year ago
Hey @user_3a8689,
Thank you for visiting our official Xfinity Community Forums support page. Please accept my most sincere apology for the experience you have encountered. I apologize, but we do not have access to any Xfinity Mobile account, billing, or troubleshooting tools as that is all handled by our specialized Xfinity Mobile team.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our Xfinity Mobile partners are available daily from 7am to 9pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general Xfinity Mobile questions in the future.
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