Visitor
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2 Messages
I cannot view my Xfinity Mobile bill online or in the Xfinity app
I have had the same problem for the past 3 months. I cannot view my Xfinity Mobile bill online or in the Xfinity app. I have tried 3 different browsers on my computer and two on another computer. Every time I try to view a statement it may show the total but then the screen goes blank, no details appear, and I get the page "Something went wrong, Trying this page again may help fix the problem." It never fixes the problem. Using the Xfinity mobile app gets the same result. I receive email from Xfinity with the link to View Bill. Clicking on it produces the same error in all devices.
I think I will disable the automatic payment until someone at Xfinity can fix this problem.
XfinityThomasC
Official Employee
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2.8K Messages
2 months ago
Hello, @user_ray99
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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JMC7169
New Poster
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2 Messages
1 month ago
I’m having the exact same problem – every time we call or chat, we are assured that they are linked, but they are not. I sold my home and bought a new one – I closed my old account because I hadn’t found a house right away so I started a new account – they have no problem linking my old address and my new address but for some reason, my mobile account is gone. I can’t view it I can’t view the bill or the charges on the app or desktop . I’m not sure if it’s incompetence, or just sheer laziness, But I find it ironic than an Internet provider can’t seem to figure out how to make it a simple transition when you move. I have been trying for months to get a competent customer service agent to be able to do this successfully for me
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user_6znata
Visitor
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2 Messages
14 days ago
I have the same problem.I believe it's a deliberate policy to frustrate and stall and if you don't pay your bill they will find you in default and punish you with penalties and the mysterious early termination fee I was charged for canceling cable after 25 years as a customer. It would take a team of lawyers to read and interpret the terms of agreement you agree to when you sign on the dotted line because you just want to get the he'll out of the xfinity service center you had to wait an hour in line behind the twenty angry and frustrated customers who spent hours on line and another hour trying to reach the right department only to find they couldn't resolve your problem or they couldn't understand you because your service is so bad they.disconnected the call!
WHY IS MY MOBILE BILL STILL THE SAME AFTER I'VE SATISFIED MY DEVICE PAYMENT OBLIGATION. ???
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