Visitor
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1 Message
How do I email xfinity mobile to submit a complaint?
I have spend too much time on the phone trying to rectify a problem with multiple different departments. I’m done calling. I asked to speak to a supervisor but never can connect with them. I want someone to contact me to rectify my problem.
XfinityVianney
Official Employee
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1.5K Messages
1 year ago
Hello, @user_2cd526. Thank you for reaching out. I see you've had some trouble working on a Xfinity Mobile issue over the phone. Due to account security, we are limited on access to your Xfinity Mobile Account here on Forums. You can also chat with a mobile expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile if you prefer not to call. Let me know if you have any issues reaching our mobile team there as well.
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user_7f8c86
Visitor
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1 Message
1 year ago
I've been a longtime customer of Xfinity, and since my address change from one city to another, I have not been able to access my account online or through the application. So I have not been able to see my paid statements. I have called several times and no one had been able to help me. Today I gave it another shot and was able to 'set up' account access. There was no humility for my previous experiences, admittance, or apology for not setting my account access up properly on any or my previous experiences. Instead once my account access was established, the customer service representative proceeded to tell me that my concern was resolved very fast. No it wasn't, this is something I had been experiencing over several calls, each time wasting my time. Nothing about what I have been experiencing through Xfinity has been fast or convenient. I don't appreciate her attitude or belief that she attempted to feed to me that my experience was anything close to good. I would have canceled my service through Xfinity if there was a competitor, and most likely will if one ever comes into the fold. I should have received better service from start to finish. 1. Give a customer their new log in credentials if there is a change in their log in information by one of you employees, 2. Be able to resolve concerns or identify them when someone calls about them the first time, 3. Don't force your opinion about what a customers experience was in the customer who has been wronged. If a true competitor ever comes to my door, you have lost a customer. I'd never recommend you.
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Chrissy15221
Contributor
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151 Messages
1 year ago
" Send Tom Feedback " … we want to hear from you . This link provides a form to fill out for submitting your customer experience :
https://support.xfinity.com/svp-contact-form
🗣️
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