1 Message
How do I contact someone with executive resolutions?
To make a long story short, I had to order a new sim card for the device on my account. In the process of ordering it, the representative convinced me to add a digital line in place so I could get the phone up and running in the interim. I was told it would be $15 to get it up and running, so I agreed. Since this account is on auto-payment and my soon to be ex pays the account, I didn't think much more of it after I provided the new sim card to her. Several months later I'm now getting a notice stating that the account is a very large amount past due. After speaking to my ex and looking at the account, I'm now seeing that the virtual line they added is racking up charges in excess of $300 a month. Had I know that this was going to happen, I would have never added this line. I had an unlimited plan on this account. No one in their right mind would add something like this had it been explained properly. I called and spoke to a rep that told me I must pay the fees and that she could only get me a payment plan. I really need to speak with someone at a higher level that can help me with this. This isn't an ethical business practice by any standard and I need some kind of resolution.
XfinityOrlandoM
Official Employee
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2.4K Messages
2 years ago
@Exitialis79
I am a customer as well and would not be happy if I had a bill I was not expecting, the line you added for $15.00 would be our pay by the gig plan, you can via your mobile account details via our amazing xfinity app.
To speak to one of our amazing xfinity mobile colleagues please reach out via :
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DOCRXPERT1
Visitor
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1 Message
2 years ago
I was out of the country for 2&1/2 weeks and one day both my phones were disabled. My bills were paid and there was no reason for this. The only explanation I was able to get is that it was a glitch and it could happen again. I am a new customer to Xfinity mobile and never had a problem with my other server. How can I speak with a higher up manager who can explain this and to make sure it doesn’t happen again. I need these phones for emergency purposes.
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user_bnchl4
1 Message
1 year ago
I’m a customer as well [Edited: Personal Information]. I’ve been a victim of identity theft like horribly. My accounts just got frozen for the third time they know all of this and they discontinued my phone even though I paid it off in December paid 300 towards the bill also and they made it to where I could not even contact emergency services and they said it’s because of not paying my bills, they wouldn’t even allow me to call 911
(edited)
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