Visitor
•
2 Messages
HORRIBLE EXPERIENCE
I CANCELLED MY SERVICE WITH XFINITY AND I WILL NEVER HAVE GET ANY SEVRICE WITH THEM AGAIN! I HAD THE MOBILE SERVICE AND ENDED UP CANCELLING BC THE BILL WAS NOT WHAT I ORIGINALLY AGREED TO ON TOP OF THAT YOU CAN NEVER GET A MOBILE LIVE AGENT WHEN YOU CALL. I CANCELLED MY SERVICE AND SWITCHED TO XFINITY WHICH I HIGHLY RECCOMEND AND YET THEY WERE STILL BILLING ME EVERY MONTH. I HAVENT HAD AN ACTIVE LINE OF SERVICE WITH THEM IN OVER THREE MONTHS YET THEY ARE STILL TRYING TO CHARGE ME FOR A SERVICE THAT WAS NOT BEING USED AND HAD NO ACTIVE LINE!! I HONESTLY HAVE HAD IT WITH THIS SERVICE PROVIDER THE WORST!!!!!!!!! I DO NOT RECCOMEND AT ALL!!!!!!!!!!!!
XfinityAirelle
Official Employee
•
2.6K Messages
2 hours ago
@user_z4v89i
We hear your frustration loud and clear, and we’re really sorry this has been your experience. That’s not how things should go — especially when you’ve taken the steps to cancel and move on.
It definitely shouldn’t feel like a battle to stop being billed after canceling, and we want to help get to the bottom of what’s going on with those charges.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0