have to sign in twice?

@XfinityAaron​ It's actually not on mobile device. That was the only option I was given. Had to pick one to post comment. Yes, still having same issue. Have to enter password twice. 

@paolini Thank you for confirming that as well. I would be more than happy to help get to the bottom of these ongoing login issues once and for all! It is the very least that we can do for a valued member of our Xfinity family! Are you experiencing this same issue with having to enter your password twice on all devices, including when trying to login via a mobile device or personal computer?

I only sign in on my home pc. So I have no idea about other devices. I don't have or use the app. 

Thank you for letting us know. Can you please reset your password, log out, then log back in? Did that clear up to the double log in concerns? 

nope. already did that 3 times, a while ago.

@user_787014, Since it has been a few days, can you let us know if you are still having the same issue?

@XfinityAngie​ Yes. Actually, it's worse now. Sent to 2 step verification page repeatedly once the help started. Couldn't get by it anymore. Now I have to sign in 3 times. Twice with password and once with code. Listen, If other people are having this issue, than obviously it's nothing I'm doing or not doing. Not a browser I'm using. Not a matter of clearing my history. Not a matter or changing my password.   It's a change within xfinity. I'm not sure why that can't be figured out. Whomever designs/ monitors this website within your company will have the answer to this conundrum. Otherwise, I am fully exhausted with this and feel If we continue, I will eventually not be able to sign in at all. As it's just getting worse not better. 

@XfinityAngie​  Could someone at least explain to me how to turn 2 step verification off?  I mean besides deleting my phone numbers from this website? I don't want to do that as I want notifications. 

@paolini Removing your email address or mobile phone number will automatically turn off Two-Step Verification. You can change your email address or mobile phone number while keeping Two-Step Verification on but until verification of the new email or phone number is complete, the previous email or phone number will remain in use.

Okay. I'm going to start again. Can someone stop the having to sign in twice thing? 

@sraym5​ I've personally tried it both ways. No change.   So, if not having cookies/cached cleared automatically might help, why are xfinity agents TELLING me to clear cookies/cached because that will help?? I gotta say..at this point? Sorry I even brought it up. It is never going to change. It is my life now. It will never ever be resolved. Not ever. I'm calling it right now. 

@sraym5​  No help. I have clicked the "keep me signed in" and not and it is still an issue. 

I'm sorry this is such a frustrating issue for you all! @user_253935, you mentioned that this doesn't happen on your Android device; are you by chance using a mail client like Outlook or the built-in app on that one? 

@sraym5​ I have had the same issue for some time . I have checked the keep me signed in box and everything.  Can I stop using the two step verification?

Hi, @user_a8c94e. I see you are having the same issue on your end. Please let me know any troubleshooting steps you've taken so far. I'll be glad to help. If needed, you can disable Two Factor Verification. This was covered in great detail here https://forums.xfinity.com/conversations/email/turn-off-two-factor-authentication/602daf9fc5375f08cd11f91e let me know if that helps. 

Hello @user_d1e576. It has been a couple days since you reached out. Are you still haing issues or where you able to get this fixed? 

Just another so-called community board that comcast hopes you like but which they very probably never pay any attention to. These sign in issues get tossed aside as bothesome by the same comcast employees who tell you how they are officially from xfinity care, product, leadership teams. It's smoke and mirrors valued customers. I've had this same issue and also, email issues for years that are never resolved and I have even received canned comcast emails asking me to rate the customer service I received. Tonight the tv cable connectivity is the problem du jour. It comes and then freezes up about every 30 seconds. Also, just received a promotional email from comcast asking me to try their phone service plan. Gee what should I do? Pathetic. 

Hello i'm having the same issue while i'm watching xfinty online stream on my pc i would be watching a program then get kick from log in and asked to log back in why is this happening and it needs fixing asap because it's truly annoying having too always relog in when it should keep you logged in after checking the keep me logged in box

@MICHAELMAYBERRY If you are still having issues watching Xfinity Stream on your pc please send a direct message with your name and complete service address. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_7cc4ea​  15 minutes? I spent over an hour 2 times getting the run around.  That's my same concern, that it feels unsafe/ like phishing. I have Microsoft edge. 

@user_7cc4ea. The best step we can take with issues like this is put in tickets for every account. The  more tickets the better! Let us know if you would like to do that by sending a direct message with your name, address, and username. 

Make sure you are signed in to forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Wasted time...no response...thanks.

Hi, I understand you are having login issues. We can have our app team look into your concern. Please send us a private message. 

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_f762fe​ Same here ever since the improvement within the past couple weeks.  Went to log on and came to a page I'd never seen before.  Figured out how to log on, then went to check emaail only to have to log on again...rather annoying.  Followed instructions to get xfinity support and got no response after 5 min...not even an indication that someone would respond.  Probably a dead end.