1 Message
Have not activated my account, why is billing starting
Spoke to representative and told him that interest in service but I need to check with current provider first. Received email regarding billing and I haven’t agreed to service yet
1 Message
Spoke to representative and told him that interest in service but I need to check with current provider first. Received email regarding billing and I haven’t agreed to service yet
XfinityJeniece
Official Employee
•
2.3K Messages
1 month ago
Hey there, user_1brqyz, thanks for reaching out through Xfinity Forums regarding your new account. We truly appreciate you choosing Xfinity for services. We want to ensure that your billing details are correct.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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