Regular Visitor
•
12 Messages
Has anyone successfully changed their outgoing Caller ID name?
I am using Xfinity Voice in my home and have my family on Xfinity Mobile. Whenever someone calls the house from their mobile number the caller ID that display on the TV via the X1 box displays the wrong name. I've tried searching this forum and Google, but all I've found is a bunch of people trying to resolve the same issue with no solutions. All of the phones in my Xfinity Mobile account have nick names, but it appears these nick names have nothing to do with what appears on Caller ID. I also have the numbers in my Xfinity Voice Address Book, but it appears this has no affect on what displays on the TV and only affects what displays in my Call History. Prior to switching to Xfinity Mobile I was on Sprint which gave me the ability to update the CNAM of the phones on my account via their website. It seems like Xfinity Mobile left this feature out. Using the site https://calleridtest.com/ I checked all the numbers on my account and what displayed on that site matched what displays on my TV, so it appears Xfinity is using the same national database as that site, but I can find no way to update that database with the correct information.
It seems stupid that scammers/spammers can so easily spoof Caller ID but it's not possible for legitimate customers to set their Caller ID name to their actual name. Has anyone been able to figure this out?
user_MikeG
Contributor
•
71 Messages
3 years ago
Hello @JordanNB, I appreciate you reaching out to us for assistance with your caller ID issue. It sounds like there may be a caller ID mismatch issue going on with your Xfinity Mobile numbers, and we have a process to correct this through our Xfinity Mobile team. You can reach our Xfinity Mobile team using the methods below:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3yKTrcv
They should be able to get this issue resolved for you.
2
0
JordanNB
Regular Visitor
•
12 Messages
3 years ago
I contacted the Xfinity Mobile team via chat. Provided all the details they needed including current and desired CNAM values. They in turn contacted another team who apparently was making the updates. Unfortunately it's been several days and the old CNAM values are continuing to display on https://calleridtest.com/ and on my Xfinity X1. If they did make changes I would have expected them show up by now. I'm surprised making such a change is so difficult.
(edited)
3
Katmido
Contributor
•
24 Messages
2 years ago
I am having the same issue. I have been a Comcast customer Triple Play under my married name for 22 years. This was a new account. When I call home to my Comcast landline, I do so from a company issued cell phone. Normally, it would say Wireless caller and my correct number or the name of my company and correct number, but normally just wireless caller. In the past month, when I call home, it uses my name from a previous marriage. I have called the call center, told I was being bumped up to a higher tech level, but the wrong caller ID name persists. When I call other people from my cell phone, it looks correct. I tried to create a contact for myself and I named it thinking that might help, but no. When I go online and check recent calls, it lists my correct name as having called. I have also lost all access to voice mail. I don’t have it any more. Now to complicate things even more, I have a step daughter with same name as me, but she has 2 Ls in her name and I have 1-L in mine. When she calls our landline, she also appears on our caller ID as my previous married name which hasn’t been active since 1998. What [Edited: "Language"] is going on? It seems like two separate identities with similar spellings are being conflated as one identity with a no longer used name. Ugh!
(edited)
0
user_9f0bb5
Visitor
•
4 Messages
2 years ago
I am truly stunned that in 2022 I cannot place a different name on each cell phone in my plan. If I would have known this was the case I never would have gone with xfinity for mobile. You have no way to complain so it is utterly worthless. I truly cannot believe this is even an issue. When I was in the store the guy just said "oh call support they can help" [Edited: "Language"]
(edited)
2
user_9f0bb5
Visitor
•
4 Messages
2 years ago
It cannot be done. Don’t Listen to the bots in black above they just pretend to help. I already was on the phone about this they can’t fix it. My new hobby is commenting in this forum since I don’t have cable;)
0
BobbySevenSevenSeven
Contributor
•
77 Messages
2 years ago
I have long had the same issue. People who don't know my number by heart might just assume I'm phoning to get them to buy a car warranty or to push them into a Jimmy Walker Medicare Part C plan!
I mean come on! Caller ID technology is over 30 years old. Surely it should not take years for Xfinity Mobile to allow its Users to quickly go into their account and check which name/number display options (or "Private" for those who wish for that) s/he would like to appear when contacting someone from their device.
0
0
user_9f0bb5
Visitor
•
4 Messages
2 years ago
Oh but the issue is Xfinity is not a real phone company. They buy their service from Verizon. But don’t get all the high tech stuff. Just basic services like we have now. And bots that pretend to be people to help when they are not.
so yes the technology is there but Xfinity os to cheap to pay for it.
0
snot18
New Poster
•
3 Messages
2 years ago
I successfully changed my outgoing caller ID about 4 years ago, but discovered we need to contact Verizon Executive Relations to have it updated. I called 1 [Edited: "Personal Information"] . There must have been a recent refresh because now my name reverted back to the incorrect one. I’ll be contacting them again. XM uses Verizon towers, so they draw the ID info from Verizon’s database if your number was ever associated with Verizon (as in my case). Good luck all! It’s out of XM’s control until they use their own cell towers.
(edited)
0
0