Visitor
•
2 Messages
Getting Transfer Pin
Good day,
I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button in the app, it takes me to an Xfinity Mobile webpage that makes it seem like I do not have an account. The same goes for logging in on the website. I have tried it in multiple browsers and restarted my devices.
When I try to do this by chat, the agent gives up after some time when they realize they cannot upsell me.
Please help me get access to my transfer PIN. Thanks.
XfinityJeff
Official Employee
•
401 Messages
2 months ago
Good morning @user_12zxog, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good day so far. I am sorry to hear that you are wanting to cancel service on the account and are having issues getting the transfer pin. Have you tried using private browsing or incognito mode on the web browser yet? If the website or app is not allowing you to access the transfer pin, the other option is to go into a Xfinity retail store, and they can assist with getting that transfer pin for you.
3
0
user_e884d2
Visitor
•
5 Messages
20 hours ago
I am having the same issue. They aren't even trying to upsale me! The security division cannot figure out WHY I cannot generate a pin either in the app or online in my account. Tomorrow I am going to the store to have my identify verified and get that pin. Then I will be done with this corrupt company.
0
0