Visitor
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1 Message
Frustrated
I have been a Comcast/xfinity customer for ten years. I am trying to get mobile service and buy phones. They will not verify my identity because my name is listed as Cindy on my account and my real name is Cynthia which is in my license. I was told to go to the xfinity store to verify identity which I did but I still have not got confirmation for my order.
XfinityJanelle
Official Employee
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1.1K Messages
1 year ago
Hi @user_1ab31f thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
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