Contributor
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33 Messages
"Free" iPhone SE offer real??
Reading many horror stories about "free" phones and rebates not being honored is making me nervous.
I have a Comcast land line I want to port to a cell phone. An agent told me I could get the new iPhone SE free if I port a number over. And that the cable side is separate from mobile side so it is considered a transfer for a new line. I'm nervous to believe this and end up with a $450 new phone I really didn't need?
DaveO3
Problem Solver
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755 Messages
2 years ago
Maybe! The promotion says transfer from another carrier so the question is whether your land line is considered another carrier?
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skyjockey
Contributor
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33 Messages
2 years ago
That's just it. From what the phone rep said the cable and wireless are considered 2 different company's so it "should" work. I'm hoping to hear from someone that tried this how it went. Just don't want to get stuck with a new phone payment if they did mislead
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CCEthan
Official Employee
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1.4K Messages
2 years ago
@skyjockey. Hi! Porting from Xfinity landline does work for the promotions. Basically any port in works. If you have a bundle with Xfinity voice the bundle will go to the standard rate once it is ported. We are always here to check on promotions for your residential account.
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BobbySevenSevenSeven
Contributor
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77 Messages
1 year ago
I am having the same problem. I accepted the offer in early-February. There was a problem from the start with the porting. I thought it was finally worked out by early-March. However, my last bill included a charge for the phone payment, as if I am paying it off each month for two years. I phoned Xfinity Mobile (not an easy task reaching a human, as one has to jump through five hoops first).
I was last week given impression that I did not get a free phone, but rather a second line with shared data on a new device which I have to pay for. I said that's ridiculous. I was certain the phone was to be free (only taxes for device paid up front), and that I'd not be charged an additional cent for it.
They said number was not ported properly, thus the phone must now be paid. I exclaimed that is not my fault! That matter was to have been sorted out months ago, but apparently was not.
I really think this is a bate-and-switch fraud!
I did finally get a credit for the installment charge last week. However, this week, I see a new bill has been generated (to be paid in early-July), with me being charged well over $400 for the remaining balance of the iPhone SE!
Again, I'm trying to reach Customer Service, and once again am going through the hoops where they make send you a text message that allegedly will solves problems, but only puts a Customer in a feedback loop.
I've well and truly had it!
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user_d005fa
Visitor
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4 Messages
1 year ago
Did they fix your problem ?
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BobbySevenSevenSeven
Contributor
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77 Messages
1 year ago
No, they did not! I haven't yet had enough coffee to try to deal with their Customer Service today, but do hope to give it another shot, as the due date is fast approaching.
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user_f1de0a
Visitor
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1 Message
1 year ago
I already was on a deal where a iPhone was free as long as I paid the monthly bill and kept it going for so long well I wanted to get the deal they had going for the new s23 so I went on inspector representative in India of course and paid the phone off $166 and he told me that I could sell my phone that I currently have S21 to them and that I had got accepted to get the s23 and pay on it monthly and I paid $120 some dollars for it to begin and was waiting on the new phone to arrive and then I was supposed to send in my old phone well it never arrives so I called to see what was going on and they pretty much told me that I was lying that conversation never happened but they did see where I paid off my phone for $166 that would have been free so I said why would I have done that if I was not going to get another phone they pretty much told me that they didn't care the deal wasn't going on anymore and offered me some low-grade phone and on top of it to add insult to injury they could not refund me for paying off the phone that was supposed to be free and could not explain to me where my $130 was that I asked to speak to a supervisor and could not get through was told I would get a call back and I never did and now I have made an online complaint to Tom somebody and that my issue would be investigated and that someone would get back to me I guess via email but I've been a customer between me and my fiance with them 10 to 15 years and we have a monthly bill with them about $300 between the phones and the internet but if this issue is not resolved then I will be going somewhere else I just cannot believe the type of customer service that I have received and that you cannot speak to someone that speaks English that can understand what you're talking about and they can find notes about everything else but they cannot find a note about where I talk to someone on the phone for 2 hours about this and my money was taken off of my credit card this is so unprofessional in the worst customer service I have ever experienced and I will make sure that everyone I know knows about my experience and I will never do business with them ever again if it is not resolved
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