free 20GB/mo of prioritized data?

@12xuser This is Xfinity Mobile bringing more value to your service with prioritized data. Here are the details of Prioritized Data and how this works for you. 

  Really does appear like bait and switch as the 'offer' of 20G of  prioritized data is very misleading. The explanation of 'prioritized' data made my eyes glaze over and I still said "huh?"We are seniors on fixed income and share 1G and use WIFI unless its absolutely necessary to turn data on like in a business that does not have WIFI and I turn it off quickly when I am done as it takes no time at all to go over 1G so we are very careful. Made a mistake once and was really upset when I got the bill.   Also we live in a large metro area but never find hotspots which is annoying. If I am lucky at doc's office, lab,etc I can sign on to their WIFI network but that does always give me internet access.  All we ask is for Xfinity to be clear about what they 'offer'  and not use 'Xfinity speak'. Talk to us like we know nothing......its ok.

Hello @user_5ebb68 I hope your weekend has been going smoothly. @XfinityLinda provided a link above that will give you more details on our Prioritized Data.

Let me know if you have any more questions.

Hey there user_pfg7lk. It is just an informative text about the data for your mobile. Here is some additional information about the data. https://www.xfinity.com/support/articles/how-does-by-the-gig-work

It clearly referring speed not data.

@spence023​ So CLEARLY that many are confused. It's intentionally misleading language. Bait and switch.

One of the many reasons I will be leaving Xfinity!

Since I've joined, there have been a 20000% increase in price, customers service is laughable, and the sending messages of service they say I have but don't. 

I can get unlimited talk & text, + 1 gig of data for way less!

@user_f4e228​ The way they do it with Internet service is they raise your speed "at no cost to you", then raise the rates a year or so later. If you call them, you can get back to your previous data rate and cost, but it takes some work. 

I agree completely that this email is super misleading and could easily lead someone to believe that their data cap has been raised.

Hey @user_f4e228. Thank you for visiting our official Xfinity Forums Community support page. It sounds like you may have also received the SMS notification as well. Depending on the level of Xfinity Mobile data plan, By-The-Gig, the lower tier Unlimited plans, and NOW Mobile can receive priority data. This helps place the data plans in line with our more current plans. This does however mean that if you are on the By-The-Gig data plan, that you are still charged for every gigabyte of data usage. If there happens to be anything we could assist you with, please let us know. 

I tend to ascribe things like this to incompetence rather than malevolence, but it pretty clearly falls in line with their previous tricks. I believe I read that By-the-Gig was being phased out, and this could be a way to nudge people out of it, after they misread the text and go nuts on their data for a month (20G x $20/G = Holy Guacamole!). I would love to see the stats on data usage over the next month.

@12xuser  Customers love our mobile plan options, and the flexibility they have in choosing By the Gig, or Unlimited at anytime during the month. If a customer knows they will go beyond a gig of data, they can easily sign in to their account to make the switch in a couple minutes. Then they can also go back the next month if they prefer. Check out the steps here https://www.xfinity.com/support/articles/how-to-switch-data-options. 

@XfinityBenny​ 

You know what customers DON’T love? Scammy text messages from their cell phone provider that misleads them into thinking their plan now has more data than they did before, which causes some family members to stop being careful with their data usage and results in EXTRA data charges. This is [Edited: "Language"] and you know it

Thank you for reaching out here @user_f7928c.  All Xfinity Mobile and NOW Mobile customers will receive at least 20 GB of prioritized unlimited data per month at no extra cost. To begin using this premium data, customers who have received an email or text message can turn their phone off and on or turn their phone’s airplane mode on and off. 

@user_rusaui  Xfinity Mobile provides 20 GB of prioritized data per line on mobile plans. This means that for the first 20 GB of data used each month, your connection will receive priority, resulting in faster speeds and less buffering, especially in crowded areas. It is part of the service, there is nothing to restart, agree to, or receive physically.