Fraudulent company

I am writing to formally report the worst customer experience I have ever had with your company. For twelve consecutive months, funds were withdrawn from my bank account for a phone account that was opened without my authorization. This account was created without my consent, without a device, and without a phone number.

Despite numerous attempts to resolve this issue, your representatives have refused to refund the money and continue to avoid accountability for the unauthorized charges. This situation is not only unethical but potentially illegal, as it constitutes unauthorized use of personal and financial information.

I was a long-standing and loyal customer, and I placed my trust in your company by allowing automatic payments. That trust has been completely violated.

I have reported this incident to the Better Business Bureau (BBB) and the Federal Communications Commission (FCC) for consumer fraud and unauthorized billing practices.

I am requesting a full refund of all unauthorized charges and a written confirmation that this fraudulent account has been closed. I also request a formal apology and explanation for how such a serious breach of trust was allowed to occur.